FAQ

We offer free standard shipping on all orders of $100 or more. For orders less than $100, we charge a flat rate of $7.50. We ship via UPS, FedEx, and USPS, depending on the destination and availability. We aim to ship your order within 1-2 business days after it’s placed, and you can expect to receive it within 3-7 business days after leaving our warehouse. You will receive a tracking number and confirmation email once your order is shipped.

Some products may have slightly longer lead times due to availability. We will contact you with any possible delays beyond the above-mentioned timeframe.

Returns are accepted with a valid RMA number issued by Industrial Warehouse. A 15% restocking charge will be applied to credits covering the approved return of material. All shipping charges for returns are the responsibility of the purchaser. All returns must be in their original containers bearing Industrial Warehouse labels.

We do not ship Internationally at this time.

Industrial Warehouse warrants that the products furnished shall substantially conform to the relevant industry standards in effect at the time of order acceptance. The foregoing warranties shall not apply if the products have been subject to abuse, misuse, negligence, accident, reuse, or modification. However, no warranty of suitability for any particular purpose, nor any representation of warranty, whether express or implied, is made respecting said products or the production thereof, and in no event shall Industrial Warehouse be liable for damages, including but not limited to incidental, special, consequential, or other damages arising out of or in connection with the uses of the products even if Industrial Warehouse has been advised of the possibility of any such damages.

Industrial Warehouse will replace, at the delivery point specified on the face hereof, any product furnished hereunder that is found to be defective or otherwise fails to conform, or at Industrial Warehouse's option, it will repay the price paid for such product, plus any transportation charges paid by the purchaser. Claims must be made within 30 days following delivery of the product to purchaser and Industrial Warehouse must be given a reasonable opportunity to investigate the cause of the claim. Industrial Warehouse accepts no liability for charges for sorting or rework performed by or for the purchaser without prior written permission of Industrial Warehouse. Purchaser's exclusive remedy for the failure of Industrial Warehouse to furnish conforming products or to any warranty is expressly limited to the replacement or repayment as provided for above and Industrial Warehouse shall not be liable to purchaser or anyone else for any other claims or damages, whether direct or indirect, consequential, or incidental. Industrial Warehouse liability for any other breach of this contract shall be limited to the difference between the delivered price and the market prices of such goods at purchaser's destination at the time of such breach.

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